FAQ & troubleshooting

Buy a plan, open your dashboard and download the loader. Run it as administrator, sign in with your account and pick your game. Start the game, hit inject, and the menu shows up in-game. The loader keeps the client up to date on its own.

Yes, we recommend it. When you're done, restart before playing anything else, especially a game with a different anti-cheat. A restart clears everything the loader loaded, so nothing is left running in the background.

Any version of Windows 10 or Windows 11, 64-bit.

Credit card, processed by Stripe. Your subscription activates as soon as the payment is approved. You can also choose PayPal (Friends & Family) or crypto at checkout: this opens a billing ticket with your order already filled in, and staff add your time once the payment is received.

Card payments are instant: the subscription appears on your dashboard right after you pay. If you buy more time while a subscription is still active, the new time is added to its current end date instead of starting from today.

No. Every plan is a one-time payment, and you're never charged again. When your time runs out, the subscription simply ends; you can buy more whenever you want.

Open your dashboard and enter it under Activate a key. Depending on the key, it adds a new game or extra time to your account.

Yes. Every purchase includes one freeze. On your dashboard, press Freeze next to the subscription: its time stops counting and the loader won't start that game until you press Resume. You get back exactly the time you had left, and there's no limit on how long it can stay frozen. Buying more time gives you another freeze. Lifetime subscriptions don't need one.

If an update breaks the client, the loader holds it back until a fixed build is released. The days it was unavailable are added to your subscription automatically.

If something you paid for doesn't work, open a ticket. Depending on the case, we may fix the issue, add time, or issue a refund at our discretion.

Almost always antivirus or SmartScreen quarantining it. Allow the loader in your antivirus (and in Windows Security → Virus & threat protection → Protection history → Allow), re-download it from your dashboard, and run it as administrator.

This is expected for a software like this and doesn't mean the file is harmful. Turn off Windows Defender or add an exclusion for the folder you keep the loader in, then re-download it. If you're not comfortable doing that, don't run it.

Your subscription locks to one machine the first time you run the loader. A new PC or a major hardware change means it no longer matches. Open a support ticket (category: Account) and we'll reset your HWID; the next time you start the loader, it locks to the new machine.

Anti-cheats from other games (FACEIT, EasyAntiCheat, BattlEye, Vanguard, ESEA) often keep running after you close their game and can stop the loader or its driver from starting. Close those games and their launchers, then open Command Prompt as administrator and run the lines for the ones you have installed. A line saying the service doesn't exist or isn't started is fine.

FACEIT

EasyAntiCheat

BattlEye

Vanguard

ESEA

Vanguard usually stays loaded until a reboot. If stopping it doesn't help, exit it from the system tray (or set it not to start with Windows) and restart your PC. These anti-cheats start again on their own the next time you launch their game.

Open a support ticket with the exact error text, your game and build, and what you've already tried. Or if you prefer you can open a ticket in our Discord instead.